01BPO
BPO SUPPORT
Extend Your Operation Without Building Everything In-House.
ZASCO Tech can support clearly defined technology-enabled business processes so your internal team can focus on higher-priority work.
POTENTIAL BPO SERVICES
Extend Your Team With Structured Operational Support.
12 SERVICE AREAS
Technology-enabled operational processes can be supported through clearly defined tasks, procedures, responsibilities and expected outputs.
02BPO
Data entry
03BPO
Document processing
04BPO
Digital content operations
05BPO
Back-office administration
06BPO
Online research
07BPO
Product listing management
08BPO
Customer information management
09BPO
CRM updates
10BPO
Email-based support
11BPO
Reporting support
12BPO
Digital operations
ENGAGEMENT SCOPEDefined Around Your Requirement
The exact scope should be defined for each engagement.
WHY OUTSOURCE?
Add Operational Capacity Without Adding Permanent Complexity.
Organizations commonly consider outsourcing when they need additional resources, flexibility or operational support without building every capability internally.
01OUTSOURCING
Additional capacity
OPERATIONAL SUPPORT
02OUTSOURCING
Specialized resources
OPERATIONAL SUPPORT
03OUTSOURCING
Flexible staffing
OPERATIONAL SUPPORT
04OUTSOURCING
Cost control
OPERATIONAL SUPPORT
05OUTSOURCING
Process continuity
OPERATIONAL SUPPORT
06OUTSOURCING
Short-term project support
OPERATIONAL SUPPORT
07OUTSOURCING
Extended operational coverage
OPERATIONAL SUPPORT
CAPACITYSupport workloads
FLEXIBILITYScale when required
CONTINUITYKeep processes moving
CONTROLDefine scope and output
HOW WE STRUCTURE BPO ENGAGEMENTS
A Defined Process Creates More Predictable Delivery.
Each engagement can be organized around documented processes, allocated resources, measurable outputs and agreed reporting.
01
STEP 1
Define
Identify the specific process.
02
STEP 2
Document
Create procedures and expected outputs.
03
STEP 3
Assign
Allocate appropriate resources.
04
STEP 4
Monitor
Measure productivity and accuracy.
05
STEP 5
Report
Provide agreed operational reporting.
06
STEP 6
Improve
Refine the process where appropriate.
DEFINEDOCUMENTASSIGNMONITORREPORTIMPROVE
MORE THAN ONE SERVICE?
Your Project Doesn't Have to Stop at One Department.
A website may need content. Software may need an app. Marketing may need graphics and video. ZASCO Tech connects multiple capabilities to support complete digital solutions.
Explore All ZASCO ServicesCONNECTED CAPABILITIESZASCO ECOSYSTEM
EXTEND YOUR OPERATION
Need More Operational Capacity?
Define the process, required capacity and expected outcome, and let's determine the right BPO engagement structure.
Discuss Your BPO Requirement